Here you will find your answers

1. How do I order a personalized gift box?

To order a personalised gift box, simply select your preferred box from our range and follow the personalisation instructions. You can add the products you want, a personal message and packaging options. Then add the box to your shopping cart and complete the order process.

2. Which box sizes are available?

Small plastic box (S): 17 x 17 x 12.5 cm – perfect for compact and fine gifts.

Medium plastic box (M): 21.5 x 21.5 x 16 cm – ideal for medium gift sets.

Large plastic box (L): 30 x 30 x 25 cm – offers plenty of space for larger gift compositions.

Cardboard folding box: 25 x 17.3 x 10 cm - environmentally friendly yet stylish, ideal for an elegant gift.

4. What payment options do you offer?

We accept various payment methods such as credit card, PayPal, Sofortüberweisung and Klarna. All payments are secure and encrypted.

5. Can I change or cancel my order later?

Since each gift box is individually designed according to your wishes, changes or cancellations after the order is placed are only possible at short notice. Please contact us as soon as possible if you would like to make changes. We will endeavour to accommodate your wishes.

7. Can I include a personal message in the gift box?

Yes, you have the option to include a personal message in each gift box. This will be printed on a card and placed inside the gift box to give your gift an even more personal touch.

8. What happens if my gift box arrives damaged?

We carefully package each gift box to ensure that it arrives in perfect condition. However, if your gift box is damaged, please contact us immediately. We will endeavour to either send you a replacement or find another solution.

10. How do I contact customer service?

Our customer service is always there for you. You can contact us by email, phone or via the contact form on our website. We endeavour to answer all inquiries as quickly as possible.

Couldn't find your question?

We are here for you! If you cannot find the information you are looking for, please do not hesitate to contact us directly. Our team will be happy to assist you.